Shipping Policy
CSC Tools is committed to providing reliable shipping, responsive communication, and efficient order processing for contractors, businesses, and customers across multiple industries.
Order Processing
Orders are typically processed during normal business hours Monday through Friday, excluding holidays. Processing times may vary depending on product availability, supplier lead times, freight requirements, and order volume.
CSC Tools works to process and ship orders as quickly as possible while maintaining accuracy and communication throughout the order process.
Shipping Methods
CSC Tools ships products using a variety of carriers depending on the size, weight, dimensions, and destination of the order. Shipping methods may include:
- Ground parcel shipping
- LTL freight shipping
- Direct manufacturer shipping
- Special order freight shipments
Certain products may ship directly from suppliers or manufacturers in order to improve delivery times and product availability.
Shipping Timeframes
Estimated delivery times may vary based on:
- Product availability
- Supplier inventory levels
- Freight carrier scheduling
- Shipping destination
- Weather or transportation delays
CSC Tools cannot guarantee carrier transit times once an order has shipped. Delivery estimates provided by carriers are considered estimates only.
Freight & Oversized Items
Certain products may require freight shipping due to size, weight, or dimensions. Freight deliveries may require:
- Commercial delivery locations
- Delivery appointments
- Liftgate services
- Customer unloading assistance
$100 Freight Deposit
For qualifying oversized, heavy, palletized, or freight-shipped items, CSC Tools may collect a $100 freight deposit at checkout. This deposit is applied toward the final freight cost and is not necessarily the total cost of shipping.
After the order is received, CSC Tools will review the shipment requirements and determine the final freight cost based on the products being shipped, delivery destination, carrier requirements, and any additional delivery services required.
If the final freight cost exceeds the $100 deposit collected at checkout, CSC Tools will contact the customer before the order ships to communicate the additional freight charge and arrange payment of the remaining balance.
By completing checkout for an item requiring a freight deposit, the customer acknowledges that the $100 freight deposit is applied toward the final freight cost and that additional freight charges may be required before shipment.
Additional freight charges may apply for residential delivery, limited access locations, liftgate requests, re-delivery attempts, or other carrier-specific services.
Order Tracking
Tracking information will be provided when available after an order has shipped. Some supplier-direct shipments or freight shipments may have delayed tracking updates depending on the carrier or manufacturer.
Damaged Shipments
Customers are responsible for inspecting shipments upon delivery. If a shipment arrives damaged, customers should:
- Note damage with the delivery carrier when possible
- Take photos of damaged packaging and products
- Contact CSC Tools as soon as possible
Timely reporting helps CSC and the carrier review shipping damage claims more efficiently.
Shipping Restrictions
Certain products may have shipping restrictions based on carrier limitations, manufacturer policies, hazardous material regulations, or destination requirements.
CSC Tools reserves the right to limit or cancel shipments that cannot be fulfilled safely or reasonably.
Questions About Shipping?
If you have questions regarding shipping methods, freight requirements, delivery timing, freight deposits, or special order requests, please contact CSC Tools directly.
Contact CSC